Frequently Asked Questions

I have not yet received my order
I received only partial shipment of my order
I have questions about shipping procedures
I have questions regarding shipping costs
Is my order subject to State Sales Tax?
Do HEALINGPLAZA.COM ship to A.P.O. addresses?
If you have not yet received your order
Orders placed over the internet usually ship within 24-48 hours. Most of our orders ship via UPS. Please allow for weekend delays as business days only are calculated in this calculation. (This could delay the arrival of your package by up to two days.)
If you have received a partial shipment
Your order may sometimes ship from multiple warehouses using different services. Therefore, it may take a few days for the complete order to be delivered.
If you have any questions about our shipping procedures
UPS is HEALINGPLAZA.COM s carrier of choice. Orders placed before 3:00pm EST will usually ship that day pending proper authorization. Packages that are shipped standard should arrive at your door within 3 to 5 business days. HEALINGPLAZA.COM only ship and deliver on weekdays. Saturday delivery is only available via phone orders placed on Fridays. Orders placed on Friday for standard overnight before 3:00PM EST will usually arrive on Monday.
If you have any questions regarding our Shipping Costs
To get the shipping cost, simply add the items to you cart and the shipping total will automatically be calculated. Please be advised that we ship via UPS. HEALINGPLAZA.COM has chosen UPS because we have found that the service and reliability is worth the difference in price.
Is my order subject to state sales tax?
Only orders shipped to California addresses are subject to state sales tax.
Do we ship to A.P.O. addresses?
Sorry, at this time we are not accepting A.P.O. orders.

 

Back